Frequently Asked Questions

Find answers to common inquines about SaivyTech’s productsspecifications, custom ization options, and after sales service.

What is your industrial monitor DC voltage power input?1
The power supply spec of the industrial monitor depends on its main board. Our normal standard is 12V, which can be customized to 8V-36V.

What Is Ingress Protection (IP)?
IP (INGRESS PROTECTION) protection grade system is drafted by the IEC (INTERNATIONAL ELECTROTECHNICAL COMMISSION), which classifies electrical appliances according to their characteristics of dust and moisture prevention. The IP protection level is composed of two numbers. The first number represents the level of dust-proof and intrusion-proof of electrical appliances (the objects referred to here contain tools, human fingers, etc. which can not touch the inner part of electrical appliances in order to avoid electric shock). The second number represents the degree of sealing of moisture-proof and waterproof immersion of electrical appliances. The larger the number is, the higher the level of protection.
Saivytech manufactures Full IP65 rated dust-proof and water proof industrial Touch monitor, industrial touch panel PC, industrial touch Android tablet and mini PC. They performs reliable and perfect in harsh environments under all-weather conditions.

Is the front surface of your industrial LCD monitor screen vulnerable to scratch?
The hardness of the front surface of the LCD screen is generally Mohs’ 7H, which is not easy to scratch with sharp tools.

What Will Happens When Working Temperature Is Higher than The Specified By The LCD Monitor?
The response time of the display screen will be shortened and the contrast will be affected. Some IC’s noise will increase, DC-DC conversion will drift, and a polarizer will be affected, We can customize the -50~85 ℃ level.

What Will Happens When Working Temperature Is Lower Than The Specified By The LCD Monitor?
The response time will become slow, the contrast will be affected, the service life of the cold cathode backlight tube will sharply be shortened, and the backlight may not be lit.

How do l install the touchscreen monitor?
To install the touchscreen monitor, follow the step-by-step instructions provided in the user manual. If you need further assistance, please get in touch with our support team.

What is the warranty period?
Our industrial touchscreen monitors and all-in-one PCs come with a standard 3-year warranty extended warranty options are also available.

Can I customize the PC configuration?
Yes, we offer customization options for our all-in-one PCs. Contact our sales team for more information on available configurations.

Do you offer technical support?
Yes, we provide technical support for our products. Our knowledgeable support team is available to assist you with any technical issues or questions you may have.

What are the payment options?
We accept various payment methods, including credit cards, PayPal, and bank transfers. Contact our sales team for more details on payment options.

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